Educational Sessions
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Educational Sessions All Sessions by Session Number Thursday, October 16, 20088:00AM - 9:00AM 1.1 Facilities Sourcing Strategies Gary Rudkin MBA, Spirit AeroSystems, Inc., Wichita, KS, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate In 2005, The Boeing Co. divested their 10.5 million sq. ft. manufacturing facility to the Onex Corp. Onex formed Spirit AeroSystems Inc. and immediately focused on cost-reduction initiatives. Sourcing processes such as facility services evolved as a long-term strategic drive. A cross-functional team with representatives from Facilities, Procurement, Finance and Contract Governance developed requests for proposals, qualified vendors, conducted on-site tours and analyzed supplier proposals. Contracts were awarded and included three- to five-year terms with performance metrics and improvement expectations. Contact managers were assigned to manage implementation, transition and oversight. Learn how to strategically source your facility services, while also easing tension between employees and management so that employees assist rather than resist transition. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 8:00AM - 9:00AM 1.2 Seven Years Out From 9-11 - Why Haven't We Changed? Victoria Hardy CFM, CFMJ, Star Island Corporation, Portsmouth, NH, USA | Suzanne Kennedy CFM, Wentworth Institute of Technology, Boston, MA, USA | Kathy Roper CFM, CFMJ, IFMA Fellow, Georgia Institute of Technology, Atlanta, GA, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate On Sept. 11, 2001, one of the Twin Towers only stood 56 minutes, yet more than 18,000 people were safely evacuated in the midst of the most devastating and tragic building disaster in modern history. In May of 2007, a research team surveyed 100 facility executives about current evacuation practices to determine if the events of 9-11 had a long-term effect on their emergency practices. The results, which were reported at last year’s World Workplace, were shocking. This session reports on a follow-up survey to determine the barriers to changing practices. Hear the survey findings and discuss best practices in emergency planning and management. Objectives: Credits: 0.10 CEU; 1.00 LU
Thursday, October 16, 2008 8:00AM - 9:00AM 1.3 Australian FM Action Agenda Conclusions Stephen Ballesty CCE, FAIQS, MRICS, Rider Levett Bucknall, Sydney, Australia Track: Global Outlook Knowledge Level: Advanced Presented by FMA Learn about the journey of the Australian FM Action Agenda-from government, industry and research consultation and collaboration, to the published award-winning report. This historic initiative addresses a range of FM industry reforms, and has increased the recognition of "FM as a business enabler." This historic initiative addresses a range of FM industry reforms, and has increased the recognition of FM as the foremost contributor to a more sustainable and productive built environment. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 8:00AM - 9:00AM 1.4 Developing the Business Model for Sustainable Airports Wayne Harvey CFM, LEED, CSI, San Diego International Airport, San Diego, CA, USA Track: Industries and Interests Knowledge Level: Intermediate This session looks at the organizational processes involved in developing a long-term strategy that supports true airport sustainability. Examine the economic impacts of a true sustainability initiative and discuss the issues confronting airports as they move to become more environmentally conscious in all aspects of operations and facility management. Examples of a holistic approach to a sustainability policy with guidelines to avoid pitfalls associated with shifting the organizational culture will also be presented. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Handout:  Thursday, October 16, 2008 8:00AM - 9:00AM 1.5 Operating Champagne Facilities on a Beer Budget Bob MacKenzie MBA, MPA, MA, Washington State University, Olympia, WA, USA Track: Industries and Interests Knowledge Level: Intermediate Collaborative facility management can be leveraged by public agencies and non-profit organizations on limited budgets to maximize scarce resources. Discover how public agencies, schools, colleges, utilities and municipalities are making great things happen in the Great Northwest and Canada. Learn how a core staff can facilitate, orchestrate, broker and respond to myriad requests for assistance from a consortium of public facility managers. Discover how a general government agency has partnered with Washington State University to validate the concept of collaborative facility management and saved its 125 members more than $32 million in the process! Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 8:00AM - 9:00AM 1.6 Risk-Based Maintenance Strategies to Improve Reliability and Reduce Cost Andrew Martin MSc, Knowledge Based Management Ltd, London, United Kingdom Track: Maintaining the Built Environment Knowledge Level: Intermediate This session will explain risk-based maintenance in the context of companies that have embraced this approach, and will address its varying degrees of complexity. Early adopters in Europe are stating that risk-based maintenance strategies are the solution to maintenance cost optimization. The approach prioritizes maintenance spending on the items that have the greatest potential to hurt your business. The application of risk-based maintenance drives the optimization of maintenance activities in ways that are both innovative and financially sound. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 8:00AM - 9:00AM 1.7 Managing the People Side of Change Jeff Hiatt, Prosci, Loveland, CO, USA Track: People Perspective Knowledge Level: Basic Changes to facilities, processes and systems require people to change how they do their jobs. Your facility projects will ultimately depend on people; yet, employee resistance to change remains the number one obstacle to successful transformations. Learn how to take charge of the people side of your project. Discover the science behind effective change management, including research results, practical tools and easy-to-use models. Attendees receive a free copy of the book, Change Management: The People Side of Change. Objectives: Credits: 0.10 CEU; 1.00 LU
Thursday, October 16, 2008 8:00AM - 9:00AM 1.8 Roadway to Carbon Neutrality Jennifer Sanguinetti P.Eng., P.E., LEED AP, Stantec, Vancouver, Canada Track: Trends and Innovation Knowledge Level: Basic As jurisdictions, agencies and governments across North America start assessing and documenting their carbon footprints, carbon neutrality and the associated emissions reductions will become a major part of every facility manager’s world. Understand the basics of carbon neutrality and review the steps involved in planning how either a single building project or a portfolio of buildings will start on the road to carbon neutrality. New regulatory requirements for buildings and communities in a few key jurisdictions that are seen as leading the way will be summarized, as well as the resulting energy trends. Case studies and "how to" information will help those considering pursuit of carbon reductions or carbon neutrality. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 8:00AM - 9:00AM 1.9 Dancing with the Stars: Surviving the Board Room Presentation Kit Tuveson CFM, IFMA Fellow, Tuveson & Associates, El Dorado Hills, CA, USA Track: Strategic Facility Planning Knowledge Level: Advanced Facility managers are often called into top management meetings to make presentations. Knowing how to prepare your material, prepare yourself, and make a credible and compelling presentation are often key to your department’s success and your potential career advancement. This session provides valuable tools and advice. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 8:00AM - 9:00AM 1.10 Green: The Missing Link in Most Supply Chains Bill Gregory, Milliken & Company, LaGrange, GA, USA Track: Sustainability Knowledge Level: Intermediate Presented by ASBE "Green purchasing" has become a popular phrase, but what is it really all about? Gain an understanding of what green purchasing is, how it can further previously established goals and its positive impact on the triple bottom line. Learn how to green your supply chain by involving employees, sharing the social responsibility with suppliers and assessing the entire life cycle of a product-from manufacturing to disposal. This session will emphasize financial, environmental and social benefits. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW
Thursday, October 16, 2008 8:00AM - 9:00AM 1.11 Understanding Water Use in Commercial Buildings Rob Zimmerman LEED AP, Kohler Co., Kohler, WI, USA Track: Sustainability Knowledge Level: Basic Presented by ASBE As water and sewer rates rise in the U.S., and regional water shortages create the need for aggressive conservation strategies, water efficiency has become a growing concern for facility managers. Learn how water is used in many types of commercial buildings; learn how to conduct a water audit within your building; and acquire strategies for reducing the building's water demand in the most cost-effective way. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW
Handout: Thursday, October 16, 2008 8:00AM - 9:00AM 1.12 Using Google Tools for Better Project Management Jeffery Campbell Ph.D., IFMA Fellow, Brigham Young University, Provo, UT, USA Track: Trends and Innovation Knowledge Level: Intermediate Whether you need to share budgets, contract documents or schedules, Google Tools can help you do it better. These tools can provide excellent team coordination and communication-you can invite anyone you choose to join your project team. The best part is that you don’t have to be a computer geek to use these tools. Additionally, they’re free! Kick start your career by learning how to work smarter, not harder! Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.1 I Love Working Here! Enhancing the Associate Experience through Workplace Solutions Patrick Donnelly AIA, BHDP Architecture, Cincinnati, OH, USA | Brady Mick AIA, BHDP Architecture, Cincinnati, OH, USA | Greg Shafer IIDA, IFMA, Humana Inc., Louisville, KY, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate When Humana formed the Workplace Solutions Group, one of its primary goals was to collaborate with human resources, information technology and senior leadership to enhance the associate experience through workplace design. Humana assessed their organization and approach to facilities design and created opportunities to use the design of specific projects to express and support their evolving culture. The implementation of a pilot project established a working knowledge of the connection between design and brand, associate behavior and organizational change. This session will explain Humana’s strategy and process, and will highlight the importance of that process in creating innovative workplace design. Objectives: Credits: 0.15 CEU; 1.50 LU
Handout: Thursday, October 16, 2008 9:30AM - 11:00AM 2.2 FM Technology Users Forum Peter Kimmel AIA, IFMA Fellow, FMLink, Bethesda, MD, USA | Rod Stevens AIA, CFM, IFMA Fellow, LEED , Pioneer Hi-Bred International Inc., Johnston, IA, USA Track: Industries and Interests Knowledge Level: Intermediate This marks the 17th year for this popular forum - an opportunity for facility managers to share ideas and experiences about how automation is being used in managing facilities. Areas of discussion include: CAFM, IWMS, CMMS, energy management, Web-based FM, sharing data, PDA and handhelds, and replacing legacy systems. This session is very dynamic, and the subject matter is different each year, as the technology in this very active area is constantly changing! Objectives: Credits: 0.15 CEU; 1.50 LU
Handout: Thursday, October 16, 2008 9:30AM - 11:00AM 2.3 Technology and its Information as a Commodity Chris Keller, Facilities Solutions Group, Langhorne, PA, USA | Geoff Williams BES, B. Arch, Seawood Solutions and Services Inc, Toronto, ON, Canada | Kevin Janus CFM, CPM-P, Facilities Solutions Group, Langhorne, PA, USA Track: Industries and Interests Knowledge Level: Intermediate Most of us have embraced some form of technology in the delivery of our services. Many of us have inherited a multitude of databases and systems during acquisitions, mergers and buyouts. Some of us have just tried it all, and now we are being asked to outsource our business while also ensuring that the data will be retrievable at the end of the day. Review both the history and current state of FM automation, and acquire helpful suggestions for future planning. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.4 Global Facility Planning: Prepare for Success Peter Winters AIA, CFM, CFMJ, HOK Advance Strategies, Dallas, TX, USA | Ellen Matson AIA, National Instruments, Austin, TX, USA | Shannon Schiermann NCIDQ, Symantec Corporation, Austin, TX, USA Track: Global Outlook Knowledge Level: Intermediate Case studies and examples illustrate the successes and failures of implementing global processes and standards for facility planning. Learn how to approach the subject of standardization within different cultures and business environments. Regulatory constraints that are imposed by different countries will be explained. Large-scale issues such as building circulation and occupancy issues will be discussed; and smaller scale planning considerations such as furniture components will be covered. Acquire a matrix of global facility planning issues that can be used as a checklist for your future projects. Objectives: Credits: 0.15 CEU; 1.50 LU
Thursday, October 16, 2008 9:30AM - 11:00AM 2.5 Facility Management Best Practices in the Military Services Eugene Hubbard CFM, PE, Naval Facilities Engineering Command, Washington, DC, USA | Gregory Bean PE, Public Works Business Center, Fort Bragg, NC, USA | Dennis Yates, United States Airforce, Eglin Air Force Base, FL, USA | Todd Henricks CEC, PE, United States Navy, Scottsdale, AZ, USA Track: Benchmarking and Best Practices Knowledge Level: Advanced Presented by SAME The U.S. Department of Defense (DOD) manages more than 32 million acres of land, as well as 570,000 facilities valued at more than $710 million. Hear case studies from the Army, Navy and Air Force, describing how they are meeting current facility management challenges. Case studies will address topics of concern to the DOD that are applicable to all facility owners and managers, including sustainability, energy conservation, environmental stewardship, facility maintenance and repair, facility operations, asset management and community master planning. Objectives: Credits: 0.15 CEU; 1.50 LU Handout: Thursday, October 16, 2008 9:30AM - 11:00AM 2.6 The Future of FM Belongs to Higher Education Kathy Roper CFM, CFMJ, MCR, LEED AP, IFM, Georgia Institute of Technology, Atlanta, GA, USA | Carol Reznikoff RA, Pratt Institute of Manhattan, South Orange, NJ | Roy Whittaker, Leeds Metropolitan University, Leeds, UK | Ying Hua PhD., Cornell University, Ithaca, NY Track: People Perspective Knowledge Level: Basic The level of expertise that employers expect in their FM personnel is constantly rising. Graduates from higher education programs in FM will be better prepared to enter the FM workplace with "day one" skills. This session will address the opportunities for FM in higher education in two ways: 1) the characteristics of existing recognized programs and the strengths of their graduates, and 2) how more programs can be established with the help of local IFMA chapters. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.7 Playing Defense: Employee Retention and Engagement Tim Rutledge Ph.D., Mattanie Press, Toronto, Ontario, Canada Track: People Perspective Knowledge Level: Intermediate Lead your organization into the new job marketplace and the new workplace that goes with it. Explore what engaged managers do to create engaging employment experiences, and what engaged organizations do to help. Playing offence is everything you do with an individual up until he/she signs the offer letter. Everything you do after that is defense: building figurative walls around retention-eligible employees so they are disinclined to leave. Very few games are won with offence alone-you have to play defense, because if key employees leave, you may not be able to replace them with comparable talent. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.8 Managing Risks That Keep You Up at Night Michael Jordan, Jones Lang LaSalle, Chicago, IL, USA Track: Strategic Facility Planning Knowledge Level: Intermediate Risk management is a key component of every corporate real estate function, but most do not have a strategy for managing risks. Learn how to break apart complex issues, identify and prioritize risks and put action plans in place. This is particularly relevant to companies with critical work environments such as data centers, laboratories and hospitals, as well as complex projects such as metro plans or site location strategies. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.9 Destination Platinum: A LEED EB Case Study Laurie Gilmer P.E., CFM, LEED AP, Facility Engineering Associates, PC, Santa Rosa, CA, USA | Cyndi Smith CFM, Vision Service Plan (VSP), Rancho Cordova, CA, USA Track: Sustainability Knowledge Level: Intermediate Follow Vision Service Plan’s (VSP) journey to LEED® for Existing Buildings (EB) certification. Review the process that VSP and their consultant, Facility Engineering Associates (FEA), went through to submit for certification with the U.S. Green Building Council. Learn how to keep your team motivated and on schedule. Review major challenges encountered by VSP, including deciding which points made business sense to pursue and obtaining certification on a very tight schedule. Learn how to navigate through the LEED® system to create smart sustainable strategies for existing facilities. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 9:30AM - 11:00AM 2.10 Technology Convergence: Why You Need to Harden Your Enterprise Infrastructure Bob Brown, Teladata LLC, Fremont, CA, USA Track: Trends and Innovation Knowledge Level: Intermediate Learn how to prepare for the installation of traditional facility services onto an IT network. Phones, surveillance cameras, access control, wireless, audio visual and building management systems are just a few of the systems that will be transitioned to operate over an IT network. These devices will avoid 110-volt power, instead utilizing Power Over Ethernet (POE). Proper planning and communication are required to avoid a life safety risk. Discover how to harden your wiring closets and Network to improve up-time. Objectives: Credits: 0.15 CEU; 1.50 LU Handout: Thursday, October 16, 2008 9:30AM - 11:00AM 2.11 Welcome to the Wiki Workplace! Ross Leibowitz, Manhattan Software, Inc., Hopkinton, MD, USA | Peter Linkletter M.Pl., MBA, Public Works and Government Services Canada, Ottawa, Ontario, Canada | David Karpook, Bricsnet, Twin Peak, CA, USA Track: Trends and Innovation Knowledge Level: Advanced A new era of collaboration is changing everything. "Wikinomics" promises harness human skill, ingenuity and intelligence more effectively than anything we have witnessed before. Join a panel of experts currently involved in creating the new Wiki Workplace - both in new service delivery models and new ways of working/work processes. In this new method of peer production, corporations, governments and software vendors unite to create new real estate and facility management standards. Learn what each panelist is doing to change the way we work in FM. Objectives: Credits: 0.15 CEU; 1.50 LU Thursday, October 16, 2008 2:30PM - 3:30PM 3.1 On-Site Food Service 101: Strategies to Create More Productive Employees Matt Mundok, Innovative Hospitality Solutions, Inc., Palmyra, PA, USA | Gary Gunderson, Innovative Hospitality Solutions, Inc., Glen Mills, PA, USA Track: Benchmarking and Best Practices Knowledge Level: Basic Opening with an overview of the on-site food service industry and terminology, this session presents key services and programs that should be implemented in every food service program. Acquire data that quantifies the positive impact to employee productivity by providing on-site food services. Hear what "best in class" operators are doing to maximize customer satisfaction and efficiency, including: program concepts, technology innovations, alternative delivery methods and sustainability practices. Discover the benefits of providing on-site food services. Hear how on-site food services can increase employee productivity. Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.2 Key Elements of a Successful Internship Program: A Primer for Small to Medium Organizations R. Case Runolfson CFM, American Institutes for Research, Washington, DC, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate How do you establish a successful internship program that benefits all participants: the student, the FM department and the organization? This session presents a framework for creating an internship program devoid of the inherent roadblocks that prevent success. Discuss observations and personal experiences in dealing with internship programs, and review typical frustrations, such as creating more work than it eliminated or dissatisfaction with the student’s performance. Once the barriers have been identified, discover a series of actions and behaviors that will diminish the root causes. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.3 Portfolio Planning for Mergers and Acquisitions Aditi Sant, NELSON, Chicago, IL, USA | Carol Colbert, NELSON, Tampa, FL, USA Track: Benchmarking and Best Practices Knowledge Level: Advanced When the acquisition of a company or the merger of two requires a subsequent and substantial save to offset costs, real estate is often the first area to be scrutinized. Redundant real estate is an immovable asset in a fixed geography that may be occupied by "possibly redundant" people delivering a product or service that nonetheless represents critical revenue to the new entity. The challenge for the planning team is to deliver a cost save as their primary goal, while also ensuring the full revenue generating capacity of the people portion of the equation remains in tact. Examine specific success attributes, behaviors, risks and tools to deliver what ultimately will become a successful optimization strategy. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 2:30PM - 3:30PM 3.4 Boot Camp 2008: (TIFM) Automation - Why BIM and EIM Technologies are Gateways to 2010 Bruce Forbes, ARCHIBUS, Inc, Boston, MA, USA Track: Industries and Interests Knowledge Level: Intermediate The fifth installment of the Automation Boot Camp will focus on the real-world application of conceptual knowledge. This session will create an opportunity for senior managers and executives to: network with a community of IFM automation professionals; acquire skills that drive productivity and profitability; and apply cutting-edge business tools and concepts to meet and successfully address the high-level challenges they face. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 2:30PM - 3:30PM 3.5 Green Performance Contracting: The Cost-Neutral Solution to High Performance Green Buildings Paul von Paumgartten, Johnson Controls, Milwaukee, WI, USA Track: Industries and Interests Knowledge Level: Basic Presented by ASBE Green performance contracting allows you to address capital investment projects without increasing your operating budget or negatively affecting your organization’s cash flow. How? Green performance contracting finances the improvements that turn your facility into a high-performance green building with the savings those improvements generate. City, state and federal governments are passing laws that specifically allow this kind of financing structure, whereby the financial and technical performance of the improvements can guarantee future savings. Learn how to make improvements that reduce your impact on the natural environment and provide safe and comfortable surrounding for your occupants and guests. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 16, 2008 2:30PM - 3:30PM 3.6 Strategies for Global Facilities Management: An International Outlook Maxcene Crowe, MCFM Consultancy Ltd, Bedfordshire, United Kingdom Track: Global Outlook Knowledge Level: Intermediate For a company to truly have an international outlook, it must understand differences across multi- cultural environments and how these differences can affect successful service delivery. The company must consider aspects such as: in-country legislation and the impact local regulations can have on the decision making process; and it must consider how FM applications and best practices will be adapted to ensure successful operations and continued company growth. This session will provide facility professionals with strategies to deliver FM in a global marketplace. Acquire specific tools to gain leverage and support the organization’s global strategy. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.7 Beyond the BCA: Turning the Building Condition Assessment into a Capital Project Program Robert Dods CFM, FMA, AOCA, Region of Peel, Brampton, Ontario, Canada Track: Maintaining the Built Environment Knowledge Level: Advanced Building condition assessments (BCA) provide reserve fund study analysis and an overview of the general condition of the building assets. Hear lessons learned that helped the Region of Peel’s Employee and Business Services department develop an in-house BCA program that not only provides valuable capital project information for its annual capital renewal program, but also has created the foundation for an expanded region-wide program. Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.8 Is This Person Just Difficult, or Do We Have a Conflict of Culture, Generation, and Behaviorial Norms? Melodee Wagen, Workspace Strategies, Inc., Lexington, MA, USA Track: People Perspective Knowledge Level: Intermediate Globalization is impacting companies around the world - employees with significant differences in cultural norms are working together in a single environment. Additionally, the mix of generations with different expectations about lifestyles, workstyles and values can provide many opportunities for misunderstanding. Typical areas of conflict can include expectations around the use of common facilities such as kitchens, break areas, smoking areas and restrooms. Conflict is also present around conceptual spaces/collaboration areas - these terms can mean different things to different people. Learn what steps a facility manager can take to anticipate and understand the different needs and expectations of the employees and help avoid conflict. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 2:30PM - 3:30PM 3.9 Planning for Those Who Follow Stormy Friday IFMA Fellow, The Friday Group, Annapolis, MD, USA Track: Strategic Facility Planning Knowledge Level: Intermediate As more experienced FM professionals leave the workplace, organizations need to prepare for the next generation of employees. Creating a strategic succession plan and implementing thoughtful actions to ensure that the organization is left in good hands is an essential function of an FM executive. This session provides the framework for a strategic succession plan and the tools to establish a series of action steps. Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.10 Looking Past Single-impact Certifications: What Promises Do They Really Make? Tim Cole, Forbo Flooring, Hazleton, PA, USA Track: Sustainability Knowledge Level: Basic Presented by ASBE Third-party certification verifies that a product meets specific standards or claims made by the manufacturer. A major benefit of certification is that it can greatly reduce the time and expense required to identify, select and purchase products. A variety of green certifications have been created, but most focus on a single attribute of product. This session will take a look at single-impact certifications and provide tips on how to understand what part of sustainability they deliver. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 2:30PM - 3:30PM 3.11 Visibility: The Key to Success in Facilities and Real Estate Management Christopher Duggan, Jones Lang LaSalle, Islandia, NY, USA | Michael Schley, FM:Systems, Raleigh, NC, USA Track: Strategic Facility Planning Knowledge Level: Intermediate Aberdeen Group, a leading analyst firm, recently surveyed 250 organizations for best practices in facility management and found that visibility into costs and processes is the key to success in managing real estate and facilities. Best-in-class facilities groups are working more closely with management and internal customers to link their business plans with the strategic goals of the organization, and technology is helping by providing an enterprise-wide platform for collaboration and visibility into spend and process. Learn exactly what visibility means in facility management and how to achieve enterprise-wide visibility, using Computer Associates’ success story as an example. Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.12 From Green To Great: How and Why to Integrate Good Green Design to Create Great Work Environments Maren Engelmohr AIA, LEED AP, Forum Studio, St. Louis, MO, USA Track: Trends and Innovation Knowledge Level: Intermediate Learn how to create great work environments out of seemingly ordinary ones. Explore ways in which to capture all the sustainable low-hanging fruit; examine the most desirable tenant features; and incorporate smart design techniques. Discuss why "Emerging Trends for 2008" includes green building as a best bet. Learn how to create a cost-effective green building with a competitive edge in the market with case studies from a portfolio of more than 20 LEED® buildings. Discover what you can start doing right now to make a difference. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 16, 2008 2:30PM - 3:30PM 3.13 Achieving Operational Excellence: Streamlining Information Sharing Throughout the FM Supply Chain Andy Fuhrman, OSCRE, Santa Cruz, CA, USA | Peter Linkletter M.Pl., MBA, Public Works and Government Services Canada, Ottawa, Ontario, Canada Track: Trends and Innovation Knowledge Level: Intermediate Technology has enabled workers to work from anywhere, anytime, changing the workplace itself and the ability to out-task selected business processes either locally or globally. So where are the next major leaps in business process improvement? This session offers two perspectives: the first by Public Works Government Services Canada; the second, provided by the Open Standards Consortium for Real Estate (OSCRE), describes current in-progress initiatives designed to improve operating performance by focusing on business’ single most important asset-information. The strategies and methodologies described are applicable to small and large organizations alike. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 4:00PM - 5:00PM 4.1 Helping Facility Managers Take the Guesswork Out of the Cleaning and Services Equation Daniel Wagner, ISSA:The Worldwide Cleaning Industry Association, Lincolnwood, IL, USA Track: Benchmarking and Best Practices Knowledge Level: Basic The ISSA Cleaning Industry Management Standard (CIMS) sets forth the universally accepted characteristics of a dependable cleaning organization committed to quality and customer satisfaction. The Standard acts as a road map for operational success and helps a facility manager distinguish between cleaning organizations that respond to requests for proposal and helps takes the guesswork out of the pre-qualification equation. Hear about the experiences of Andrews Air Force Base and other facility managers in requiring CIMS certification. Discover how to use this powerful tool to help ensure that the cleaning organization that is awarded the job is dedicated to delivering quality services. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 4:00PM - 5:00PM 4.2 World Class Capital Project Management: Latest Findings Michael Guerin AIA, PE, CEM, Guerin Associates, Inc., Millington, NJ, USA Track: Benchmarking and Best Practices Knowledge Level: Advanced Presented by AIA Benchmarking is an excellent way to establish targets for continuous improvement. Cost comparisons, however, represent an incomplete approach. "Best Performers" supplement economic assessments with an emphasis on value, which incorporates quality, performance and effectiveness in achieving corporate goals. Review the results of this benchmarking study, designed to help firms deliver outstanding project value. Findings can help you assess your costs and performance levels, and identify potential improvements in your capital programs. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 4:00PM - 5:00PM 4.3 Star Facilities Make Cents: Establishing an OSHA VPP Star Site Jana Russell CFM, ConocoPhillips, Bartlesville, OK, USA | Susan Wilkinson, ConocoPhillips, Bartlesville, OK, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate Increased productivity, decreased injuries and a healthier workforce are just some of the ways in which safety impacts the bottom line; but how can you sell safety to all employees-from top management to operations? Assessing your current level of safety is the first step. Once you know your current level of performance, you can establish your improvement plans, goals and gain management approval. What gets measured gets managed. Learn how to establish value by adding metrics, and discover ways to involve all stakeholders in your safety goals. In 1982, OSHA started the Voluntary Protection Program (VPP) to encourage companies to achieve a greater level of safety. A star site is the highest recognized achievement of VPP. Hear about VPP benefits, criteria and the application process. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 16, 2008 4:00PM - 5:00PM 4.4 The Beginning of Facility Management Outbreak in Macau, China. Oscar Chan Ph.D., CFM, F.HKIFM, Macau Institute of Management, Hong Kong, China Track: Global Outlook Knowledge Level: Intermediate Macau, one of the Special Administrative regions of China, is known to many as the "Oriental Las Vegas." With brand-name hotels and resorts like the Venetian, Sands, MGM, Crown and many others, international investors are moving in to build. Suddenly, facility management has become an auspicious profession for individuals seeking employment with multi-national corporations. Discover how FM is leveraging Macau’s booming economy, as well as bringing wider recognition to IFMA's education and credentialing programs. Based on its success in Macau, facility management education and practices have the potential to positively influence the future of China. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 4:00PM - 5:00PM 4.5 Mold: Can We Avoid it in Our Buildings? Wynn White PE, Wynn L. White Consulting Engineers, Inc., Baton Rouge, LA, USA Track: Maintaining the Built Environment Knowledge Level: Basic This session promises to be a fast-paced, action-packed workshop that teaches attendees how to manage moisture and avoid mold in the indoor environment. If you already have mold, you will learn how to hire the right consultants, laboratories and contractors to help you diagnose and solve the problem. Discussion points will be specific to the management of moisture and mold issues and integrated management systems to solve and prevent problems. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 16, 2008 4:00PM - 5:00PM 4.6 Practical Preparedness for Workplace Violence Robert Chartier, AlliedBarton Security Services, Pittsburgh, PA, USA Track: People Perspective Knowledge Level: Basic Workplace violence is becoming more common in today's work environment. Managers must not only address the root of the problem, but also, and more importantly, understand how to prevent it. From handling volatile employees to implementing practical measures to prevent workplace violence, this session will cover the gamut of workplace violence and give attendees the tools to address and prevent potential situations. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW
Thursday, October 16, 2008 4:00PM - 5:00PM 4.7 Making the Workplace a Reason to Stay Mark Gribbons, IA Interior Architects, Seattle, WA, USA | Paula Edwards, Herman Miller Inc, Zeeland, MI, USA Track: People Perspective Knowledge Level: Intermediate Employee retention is estimated to be one of the biggest business challenges over the next 50 years. Herman Miller will share new methods for retaining current talent; and IA Interior Architects will share how employee satisfaction affects design and strategic planning. Learn seven key principles of people-centered design, and how to incorporate choices employees make about how they want to work into workplace location and design strategies. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 16, 2008 4:00PM - 5:00PM 4.8 Strategic Space Alignment: Harnessing the Power of Office Space Design with the Organization's Business Objectives Bradley Dawson, LTV Dynamics, Catharpin, VA, USA | Richard Fanelli AIA, CFM, IFMA Fellow, Fanelli McClain Design Studio, Inc., Fairfax, VA, USA Track: Strategic Facility Planning Knowledge Level: Basic Office space design is the result of careful analysis of a business strategy, operations, technology and organizational requirements-a real reflection of business need. As elements of the corporate component model change, there must be a corresponding change in all the corporate components (including office space design) to ensure effective operations and business success. This session will address how the design of office space is the missing element of the traditional corporate component model and how the design of the office environment must be directly linked to changes to the organization’s business environment, strategy, operations, IT infrastructure and people/organizational needs. Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 4:00PM - 5:00PM 4.9 Elements of Sustainable Lighting Steve McGuire, Philips Lighting, Somerset, NJ, USA Track: Sustainability Knowledge Level: Intermediate Presented by ASBE Seventy-five percent of the world’s lighting utilizes older, energy inefficient technology, some dating as far back as the 1930s. One of the easiest ways to reduce your energy consumption is to replace inefficient lighting systems with more sustainable alternatives. While lighting consumes about 51% of energy use in a commercial building, there is a growing need for sustainable lighting solutions. Explore lighting solutions that not only save energy, but last longer and are better for the environment. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 16, 2008 4:00PM - 5:00PM 4.10 What to Look for in a Building Integrated Sound Masking System Jonathan Leonard, Lencore Acoustics Corp., Woodbury, NY, USA Track: Trends and Innovation Knowledge Level: Intermediate In managing and building out commercial office environments, facility professionals are seeing an increasing need to design these spaces with proper acoustical treatments that provide adequate levels of speech privacy. Acquire a well-rounded understanding of networked sound masking systems and how these systems can be set up and tied into existing building automation systems. This session will help end users identify whether a networked system is the right choice for their facility and will touch on how these systems differ from conventional centralized and decentralized systems. Key points for consideration will include open versus closed platform technologies and networked security considerations as they pertain to sound masking systems. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 16, 2008 4:00PM - 5:00PM 4.11 Using Mobility to Induce a Cultural Transformation Jeff Martin CFM, AOL LLC, Dulles, VA, USA | Justin Mardex, DEGW, New York, NY, USA | Adam Stoltz, DEGW, New York, NY, USA Track: Trends and Innovation Knowledge Level: Intermediate The implementation of mobility remains an abstract concept to many facility professionals. In its infancy, mobility meant simply giving employees laptops and telling them they could work from home. Today, mobility takes on a variety of forms (internal, campus, global), has far-reaching implications and can even serve to spark a cultural transformation within an organization. This session demystifies mobility, creating a clearer understanding of what it is and how it works. Explore different types of mobility and acquire basic tools to begin assessing your organization’s potential for mobility. Objectives: Credits: 0.10 CEU; 1.00 LU Thursday, October 16, 2008 4:00PM - 5:00PM 4.12 www.future.2020: Work, Worker, Workplace of the Future - Are You Ready? Meredith Thatcher CFM, IFMA Fellow, Carroll Thatcher Planning Group, Ottawa, Ontario, Canada | Tanya Irvine CFM, IDC, NCIDQ, Carroll Thatcher Planning Group, Ottawa, Ontario, Canada Track: Trends and Innovation Knowledge Level: Intermediate This session dives into the emerging global trends and technologies that will impact the facility management profession by 2020. With today’s changes and uncertainties, an understanding of predictions and the impact they could have on the work, worker and workplace of 2020 is essential. Why plan so far out? Come find out! Objectives: Credits: 0.10 CEU; 1.00 LU
Handout: Thursday, October 16, 2008 4:00PM - 5:00PM 4.13 FM Profession: Global Hot Topics Steve Gladwin, HOCHTIEF Facility Management, Warrington, United Kingdon | Teena Shouse CFM, Facility Engineering Associates, P.C., Leawood, KS, USA | Andrew McEwan, Facility Management Association of Australia, Melbourne, Australia | Fred Child, British Institute of Facilities Management, Essex, UK | Pascale Mangot-Lagarde, ARSEG, Paris, France Track: Industries and Interests Knowledge Level: Basic Presented by Global FM Sustainability is one of the hot topics recognized and shared by the FM community at large. The facilitated panel discussion presents a holistic approach to views around the world on FM best practices, position of the FM profession in the sustainability agenda, demand for corporate accountability, the role of FM in key industries and government forums addressing sustainability. Objectives: Credits: 0.10 CEU; 1.00 LU
Friday, October 17, 2008 10:15AM - 11:15AM 5.1 Prove It! Creating a Path for Change Ellen Keable, Jacobs Consultancy, Buffalo, NY, USA | Valerie Short CFM, IIDA, Jacobs Consultancy, Arlington, VA, USA Track: Benchmarking and Best Practices Knowledge Level: Intermediate Budget pressures and new trends towards value-driven business decisions require facility managers to prove the return-on-investment as direct support for the business mission. A new approach to optimizing assets aligns facilities with operational and mission support through strategic planning. Learn how to define a facility’s value to encompass long-term business visions, facilities data, tactical planning and project management. A process for building partnerships, defining key performance indicators, with examples of measurement and communications will be presented. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.2 Balanced Performance Profiling John Gilleard IFMA Fellow, Ph.D., The Sloane Partnership, Hong Kong, China | Deric Probst-Wallace BSc, Synergis Management Services Ltd, Hong Kong, China Track: Benchmarking and Best Practices Knowledge Level: Advanced Balanced performance profiling is a management tool that applies the concept of Kaplan & Norton’s Balanced Scorecard to the delivery of facility management services. fmPROFILE has been jointly developed by Synergis, the Hong Kong Jockey Club and Hong Kong Polytechnic University. fmPROFILE measures the performance of an FM provider or FM department across all key aspects of FM services such as strategy, performance management, procurement, information management and organizational development. Review the application of fmPROFILE, gaining an understanding of the current industry average and sector averages. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.3 Are You Making the Best Deal? - Real Estate Leasing for Facility Managers Gregory Letnaunchyn CFM, Real Estate Broker, Liberty Property Trust, Jacksonville, FL, USA Track: Industries and Interests Knowledge Level: Intermediate This session will cover a comprehensive package of information that includes strategic planning and decision making related to leasing vs. ownership, site selection, lease negotiations, occupancy planning, and coordination and lease administration. How to access the resources necessary to implement a project-starting from strategic decision making and project planning to site selection, negotiations and implementation. Critical lease clauses and the important aspects of lease administration to maintain facility files that will help make the mundane manageable. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.4 Cleaning for a Healthy U - Case Study University of Alberta's Sustainable Cleaning Program Rob Kohlhagen, JohnsonDiversey, Sturtevant, WI, USA | George Thomlison, University of Alberta, Edmonton, Alberta, Canada Track: Industries and Interests Knowledge Level: Intermediate Presented by ASBE The University of Alberta’s Cleaning for a Healthy U program was developed by the Buildings and Grounds Services Division to confirm the school’s commitment to a healthy indoor environment. The program provides a framework for the delivery of green cleaning and related services to the students, staff and visitors and is applicable, whether delivered by in house or by contractor staff. The Division worked closely with JohnsonDiversey to develop policies, procedures, training and communications. Learn the step-by-step process to implement a sustainable cleaning program. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW
Friday, October 17, 2008 10:15AM - 11:15AM 5.5 Facility Management in Nigeria: An Emerging Market Samson Opaluwah B.Sc, M.Sc, Ph.D., MBIFM, Abuja Property Development Co. Ltd., Abuja, Nigeria | Collins Osayamwen MBIFM, MBA, H.ND, SheltercareFM Consult, Abuja, Nigeria | Mahmud Ajeigbe B.Sc, M.Sc, FMP, Nineties Ventures Limited, Kaduna, Nigeria Track: Global Outlook Knowledge Level: Basic Facility management is an emerging service area that is growing into a sizeable and influential industry sector in Nigeria, with Abuja the new Federal Capital Territory as the pilot project for the other 36 states of the nation. FM is an important contributor to the Nigerian economy and the wider community. The challenge is that FM is yet to be recognized for its strategic contributions to the nation and business productivity, profitability, and occupants’ health and safety. Investors and FM professionals must actively participate in order to harness the potential in Nigeria, resulting in better living conditions and stability in the nation politically, socially and economically. Review the development of FM in Nigeria and the factors likely to influence future growth and opportunities. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 17, 2008 10:15AM - 11:15AM 5.6 Creating a Life-cycle Focus as a Facilities Manager Robert Blakey CFE, CEM, LEED AP, AVS, Strategic Equity Associates, LLC, Seattle, WA, USA Track: Maintaining the Built Environment Knowledge Level: Basic This session focuses on the holistic application of life cycle as a day-in, day-out way of looking at and responding to our tasks as facility managers. LEED®-EB alone will not solve our problems; we need to build a comprehensive program that melds LEED®-EB with our existing major renovation program and an aggressive energy efficiency improvement program. Review reactive vs. proactive maintenance systems. Discover how world-class maintenance organizations use preventative, predictive and reliability-centered maintenance to cost-effective advantage. Learn how to gain staff participation and how best to support your staff with the wise use of outside vendor services. Integrating all of these pieces creates the synergy that defines the life-cycle focus. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.7 The New Generation of FM, North of the Border Angela Yeung FMP, Region of Peel, Brampton, Ontario, Canada | Jon Douglas LEED AP, Enermodal Engineering Ltd., Kitchener, Ontario, Canada | Amanda Ford LEED AP, CAPM, PWGSC, PWGSC, Ottawa, Ontario, Canada Track: People Perspective Knowledge Level: Basic Learn about FM in Canada and discover how Canada is addressing the future of the profession. A new wave of young professionals are entering Canada’s job market with a degree in Project and Facility Management, based on a new method of learning, and a fresh new ambition to work in FM. The options within the industry seem endless for college graduates who have unique and specialized skill sets. Discover what these young minds are seeking, what attracts them to certain companies and how to tailor your work environment to this new generation of workers. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.8 Strategic Facility Planning: Get Out of the Weeds and Align Your Workplace With Your Business' Needs Bob Sawhill CFM, TRIRIGA, Las Vegas, NV, USA Track: Strategic Facility Planning Knowledge Level: Intermediate Increasing financial pressures and global economic trends require executives to manage real estate from a holistic perspective to ensure their portfolio initiatives align with business strategy. Facility executives actively seek opportunities and deliver competitive advantage through technology-enabled strategic facility planning. Learn how effective strategic alignment requires an integrated framework that drives tops-down objectives and aligns bottoms-up programs into comprehensive plans; optimizes the plans’ performance through scenario-based analytics; and integrates end-to-end activities to attain success. Objectives: Credits: 0.10 CEU; 1.00 LU Friday, October 17, 2008 10:15AM - 11:15AM 5.9 Accelerating Sustainability: Combining On-site Renewables and Energy Efficiency to Fuel Economic, Environmental and Social Progress Donald Albinger, Johnson Controls, Milwaukee, WI, USA Track: Sustainability Knowledge Level: Basic Presented by ASBE A growing number of organizations are cutting costs, protecting the environment and improving their competitiveness, while also creating more productive and comfortable workplaces, strengthening the communities in which they operate and reaping other benefits. Some have chosen energy efficiency as a path to sustainability; others are using on-site renewable sources such as biomass, solar and wind to generate their own sustainable power supplies. Learn how organizations that have adopted both approaches are accelerating their progress towards sustainability. Objectives: Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 17, 2008 10:15AM - 11:15AM 5.10 From Resistance to Results: Guiding Business Leaders on Managing in the New Workplace Diane Stegmeier MBA, Stegmeier Consulting Group, Cleveland, OH, USA Track: Trends and Innovation Knowledge Level: Intermediate The recently released results of a significant workplace research initiative involving 140 organizations, in 24 industries, over a 10-year time span indicate that many attempts to implement new workplace strategies fail due to overwhelming employee resistance to change. This session examines the key factors fostering a sustainable platform for change and introduces the 15 critical influences that can hinder the development, execution and outcomes of workplace strategies. Review ongoing and emerging issues that challenge professionals charged with creating and implementing workplace strategies, and challenge business leaders in overcoming resistance to change. Objectives: Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 17, 2008 10:15AM - 11:15AM 5.11 Generations @ Work: A Gen Y Perspective Stephanie Dagelewicz, Steelcase, Grand Rapids, MI, USA Track: Trends and Innovation Knowledge Level: Basic Explore the characteristics of four different generations who now coexist in the workplace, and the effect on both the emotional health of individuals and the organizational welfare of those who share one work environment. Review the latest trends in relation to speed, display and visual characte |
